Practical Information
Everything a distributor commercial needs to answer customer questions and place orders confidently.
📍 Our address
BAI Europe
Replace with street address
00000 City, France
Email: orders@europe-bai.com
Phone: +33 0 00 00 00 00
💳 Payment methods
Card: Stripe payment link, sent to the customer from the order confirmation.
Bank transfer: IBAN provided on each order confirmation. Always reference the order number.
Full payment details are shown automatically when creating an order.
🌐 Social media
📦 Upcoming stock
☎️ Key contacts
🕘 Working hours & time zone
HQ time zone:
Support hours:
Keep this in mind when scheduling calls with customers or HQ from China.
📄 Documentation & resources
Links to be added — use edit mode to point these to the actual PDF files.
↩️ Warranty & returns
Standard manufacturer warranty applies to all machines sold in Europe.
For a claim or return request, contact Technical Support (After-sales) with the order number and a description of the issue.
Order process — quick guide
Check stockConfirm the model is available on the Stock & Delivery tab before promising a date.
Create the orderFill in the customer's details and verify their VAT number if they have one.
Send payment instructionsCopy the Stripe link or bank details and forward them to the customer.
Track the shipmentOnce dispatched, add the tracking link on the Shipments tab and update the status.
Clean upDelete the order from Shipments once it has been delivered.